Web Related Terms and Conditions

Painting Pixels works with (Hosting for Business) in order to bring you a full website design and development service with extended web service options including –  website hosting, emails, backup options and a monthly maintenance service.

By using any of these services you agree that you have read and fully understand the terms and conditions. (Also our terms are subject to change at any stage and without warning so please check back regularly)

Have a look at our website design services if you don’t already have a website or looking to update.

 

Terms and Conditions

Website

By using our website design and development service you agree that –

  • Design and Approval – You will approve all designs in a timely manner and any delay in approval will extend the build time and potentially lose your build slot.

 

  • Content and files – You will provide any content, copy, data, file etc in a timely manner and understand that any delay in this process will extend the development process and potentially lose your build slot.

 

  • License and Copyright – You are responsible for ensuring you hold the correct license and copyright for any content provided to us.

 

  • Text copy – You are responsible for checking any text copy provided to us. We will simply copy and paste. (We can provide an optional copy writing and checking service for an additional fee. Please let us know if you would like to use such a service before we begin the development process.)

 

  • WordPress and CMS – We build all our websites on WordPress. WordPress allows for the website to utilise a content management system (CMS). This is an open source product and is not developed by us nor are we responsible for the product, security or updates. Upon completion of the website you will be provided with a backend WordPress access login. You are responsible for all security updates to ensure the safety and integrity of the website. (If you take out one of our maintenance packages, available for an additional free; we can ensure that the website is running with the latest security updates.)

 

  • Plugins – We often use third party plugins to speed up build time and keep your costs low. Sometimes we use free plugins and sometimes we use paid plugins. You are responsible for maintaining and updating the plugins and you are responsible for keeping up payments for paid plugins.

 

  • Browsers – We only code and test for the latest browsers available at the time of development. Our testing is limited to Safari, Firefox, Chrome and Microsoft edge.

 

  • Responsive – Our responsive sites are only tested on the latest versions of the iOS and Android platform.

 

  • Hacking – We do not take responsibility for your website being hacked or any loss of data or any impact on your business and finances. You must take all measures to ensure your site is not hacked by ensuring you keep all aspects of the site up to date and ensure you use secure passwords etc

 

  • Ranking and Submission – You understand that; simply having a website does not mean you will automatically appear on search engines or rank highly in search results. We will not automatically submit your website. This is an additional paid option that we can provide along with our SEO services.

 

  • Other third party updates – You understand that a perfectly functioning website might work one moment and break the next due to a number of reasons including user error, updates in the main-frame including WordPress, updates to plugins and updates to the browsers, which are all beyond our control. And some of these updates are automatic. Additionally, some of these updates also cause vulnerabilities in otherwise securely written code and scripts. You understand that we are not liable for any of those issues that may occurs. If any such problems, do occur we can fix this for an additional fee.

 

  • 14-day warranty – After completion of a website and once the project has been signed off and handed over to you. We will still provide help and maintenance for up to 14 days to allow time for you to get used to the site and create updates and allow the site to stabilise. If an automatic update occurs and breaks the site within this period, then we will fix it. If the site breaks within this period and it was user error, then we will charge you to fix it. If anything happens to the websites after these 14 days regardless of fault, then you are responsible and will be charged for any fixes that are carried out. After these 14 days we take no responsibility for any aspect of your site.

 

  • Server – If you use a third party server then you are responsible for the security and speed of the server and so your website. If the server is compromised and infects your website, then you may need to have your website re-built and will be charged accordingly.

 

  • C-panel Access – When we complete a project and it has been approved and signed off; we then provide you with back-end control panel login for C-panel, which is the control centre for your web files. You are responsible for this backend panel and for insuring the security of the panel with a secure password. You are also responsible for the content accessible and editable via this back-end. The backend has features if used incorrectly can break your site or lose it entirely or open it for hacking and attacks.

 

  • Passwords – You are responsible for all passwords and the security and integrity for the password. If we supply a password to you then you are responsible for changing the password to a more secure password as we often provide smaller passwords on a for immediate access and so you must ensure you change it to a secure password immediately.

 

  • WordPress Access – We allow access to the backend WordPress control panel once a website has been completed and signed off and sometimes also during the development process to get content populated quicker. You are responsible for this log-in and if you break or change any items that effect the website development, then you are liable for any re-work that may of occur and will be charged.

 

  • Training and Support – As stated above we use WordPress to develop our websites; and so can provide CMS training for an additional cost in order to get you up and running with your new website quickly. We charge for this training by the hour. Please contact us for more info. Otherwise there are many free instructional manuals that can be found online.

 

  • Backups – Once a website has been completed and signed off we then send you all your web files for you to keep as your master backup copy. You understand that websites are prone to attack and can easily break or cease to function due to many factors and so you are responsible for backing up and securing your backups regularly. We do not always archive website files so may not have the original master backup copy. So you will have to ensure that you have regular backups.

 

  • Updates and Security – You are responsible for all updates including security and other updates for all and every aspect of your web. You are responsible for understanding the potential harm that might be caused if you don’t update and also the damage that may be caused as a result of updating.

 

  • Content, Links and Forms – You are responsible for ensuring that all content on your website is accurate and that all links correctly connect to the desired locations. Also you must test and ensure that all forms work correctly. We take no responsibility for any loss in data or business, financial or otherwise. If you spot an error it is your responsibility to inform us and we will fix the error for a fee.

 

 

Hosting

By using our server to host your website you understand and agree to the following –

  • Security – Even though we have high levels of security and constantly keep the server up to date with security patches and always maintain the server to keep it at its best, we simply cannot guarantee that some form of virus and attack to our server may not occur in the future. And so we do not take responsibility if such an attack takes place on our server, which results in your website being hacked, taken down, used as a bot net or slowed down or any other issue that may negatively affect your site.

 

  • Server – From time to time we perform maintenance on our server which results in some downtime or we move our server entirely to a newer location. We take no responsibility in any effects that this might have on your website.

 

  • Uptime – We work hard to keep our server running 24 hours a day. However, we cannot guarantee 100% uptime and take no responsibility for any negative affect on your site as a result.

 

  • Backups – Unless you have a backup subscription with us then we will have no backups of your website. We do not back up the server either. You are responsible for creating your own backups for every aspect of your site including both the website and database.

 

  • Control panel – We provide you with C-panel back-end access whether we create your website for you or you just simply host with us. The access allows you to control many aspects of the server and administer functions. You take full responsibility in looking after this control panel and settings as it is possible to break, lose data and completely reset your panel via these controls and we may not be able to recover any data that you lose by using the control panel functions incorrectly.

 

 

Emails 

By using our email service, you understand and agree to the following –

  • Uptime – We cannot guarantee that our email service will be up 100% and so we do not take any responsibility in any emails that are lost as a result of any down-time and or your loss of the ability to both send and receive emails and or any other negative affects to your email account.

 

  • Backups – We do not take any backups of your emails and we cannot guarantee that all your emails will be safely secured on our server and so it is your responsibility to download and backup your emails.

 

  • Hacking – It is your responsibility to ensure that your keep safe practices when using emails to ensure that you do not click malicious emails and links. It is your responsibility to ensure that your email account is not hacked.

 

  • Account and Passwords – It is your responsibility to create email accounts and ensure you use secure passwords.

 

  • C- panel – We provide you with back-end C-panel access for you to administer your website and email accounts. You are thus responsible for any damage caused to any accounts and services.

 

 

Backups

By using our back up service you agree and understand the following –

  • Backing up and frequency – We back up both your website and database. We back up once a month and the backup is created on the last day of every month.

 

  • Copies – We back up and save up to 3 consecutive months’ worth and constantly overwrite the oldest copy out of the last 3 months.

 

  • Safe content – At any one time your back up is stored in multiple locations for better peace of mind. We do our best to keep these locations secure and updated. However, we cannot guarantee that we will not be attacked or compromised and so take no responsibility in loss of any data stored and so are not liable for any data loss and so it is advisable that you keep a copy yourself.

 

  • Integrity of backup – Our backup process is a simple download and save process. We do not check or test the download nor do we look at or examine your website or files before download. So we do not take any responsibility if your websites and files are compromised and as a result every backup that we make being infected and unusable.

 

  • Backup note – Our backs do not include the back up of emails. It is only exclusive to the website and database.

 

 

Maintenance

By using our monthly maintenance package, you understand and agree to the following –

  • Our maintenance packages are carefully crafted to suit the size and work involved in maintaining and looking after your website and so terms of service differ on a case by case basis depending on your requirements.

 

 

Other Contractual Terms

By using any of our services you also understand and agree to the following –

  • Length period – All packages are subject to a 12-month minimum. However, you are free to move to another service provider at any time within the contract period but you will still need to pay the full 12-month value.

 

  • VAT – All prices shown exclude VAT. So VAT will be added to all services at the current UK rate.

 

  • Upgrade and downgrade packages – You can upgrade at any time during your 12-month contract period but you cannot downgrade.

 

  • Responsibility of over use of data allowance – If you are over quota for your allocated disk space then all your services will stop functioning and you will lose data and miss emails, and will not be able to download and backup your database etc. You are responsible for checking your remaining disk allowance by using the C-panel backend and then requesting an upgrade to a new package that can accommodate your usage.

 

  • Passwords – If you misplace or lose your password and require a reset, we may be able to carry this out for you but we will charge you an additional fee every time.

 

  • Data and recovery – We are not responsible for any data lose, any attack or anything else that impacts the provided service and or your business negatively. However, should you lose any of your data we may be able to recover it, but we will charge an additional fee.

 

  • Data allowance – The quota for your data allowance is for your full use of the server including both hosting web files and emails and every other use of the server. Everything used and saved and installed comes at this single quota.
  • Contact us


  • Multimedia Animation

    We are extremely happy with the excellent animation that the team at Painting Pixels have created for EPBA – European Portable Battery Association. They worked with us every step of the way from providing guidance to the script writing to the final production. We will be using Painting Pixels for future projects and highly recommend them.”

    Hans

    2D Animated Compliance Explainer

    ‘Working with the team at Painting Pixels was a very pleasant experience. They are very talented in their trade and helped guide us through the full animated production process. We worked with them from start to finish from the very first draft script, all the way through full animated production and to the final output. They were very flexible with our changes and patient for feedback. They delivered the project to the promised time and budget. We would happily use Painting Pixels again and would also highly recommend them to anyone wishing to showcase any product, service or idea”

    Gabriella

    2D Explainer Animations for Kellen

    We worked with Painting Pixels on a couple of animated videos for one of our clients and were more than happy with the final result! Ali and his team were very easy to deal with, they responded very promptly and always came back with good suggestions and solutions to our issues. I wouldn’t hesitate to use their services again.

    Raquel Ponte Costa
    Senior Association Manager / Kellen

    Fun 2D Animation for J and L Recruitment

    I am really delighted to have discovered Painting Pixels. I did ponder as to what service I could expect having noted that your company seemed to be the only one offering such services within the Ipswich area. I cannot advise enough on how pleased and impressed I was with the service and end-product of which you provided. You have created a stunning, fun and engaging animation for us to throw out on the internet to help promote our services, and allowing us to engage better with our desired market and proving our understanding into the industry we work. Your creative thinking inside and outside the box has taken a subject matter that isn’t really associated with Jun and colour, to something that is interesting and exciting to watch and learn about. Based on how this animation has turned out, we will be creating more additional detailed animations based on particular segments and will definitely be using Painting Pixels again. I’m really happy with the result and would recommend using Painting Pixels for everything creative!

    James
    J and L Recruitment

    Website Design

    Working with Painting Pixels was a fantastic and stress-free process. I had a very tight budget but they still managed to create an amazing looking website for me. It has all the features that I want and is easy to manage and update. They were very clear with everything they were doing and gave great advice on making the website function as intended going forward. I still contact them if I get stuck when updating my website and they are always friendly and helpful.

    Maria

    Website and Video Production

    It’s wonderful working with Painting Pixels and watching my projects come to life. They have worked side by side with us over many years and produced many design assets including, high-quality information leaflets, responsive website and many video productions, which our patients find very helpful. They are good listeners and have a very professional service. We will continue to use them for all future projects.

    Kornel

    Bespoke 3D Logo Design

    I needed a logo created for my new company. I didn’t want just any old bog standard 2D logo from your everyday graphic designers. I needed a premium 3D logo, which had great detail and depth. I contacted Painting Pixels as I could tell they are experts in 3D. It was coming to the Christmas break and wanted to get the logo complete. They managed to fit my logo in to their schedule and even came back into the studio on Christmas eve to make some final adjustments. They created a fantastic looking 3D logo, which I can now use everywhere and it has the potential to be animated in the future. They went above and beyond and I’m extremely happy with the service and final product.

    Nick
    Director / UV8

    3D Animation for Video Production

    We’ve been working with Painting Pixels for many years now and they are our go to place for all things design and animation. We use them all the time for their expertise in 3D animation and motion graphics. If you need any kind of high quality design and animation give Painting Pixels a call; we did and never looked back.

    Tom
    Director / Summer isle

    3D Stereoscopic Animation

    Wow what a find Panting Pixels where! They helped us put on the World’s Biggest Panto; with eye popping 3D Stereoscopic graphics. They were an exciting and creative bunch to work with and went above and beyond to deliver us additional content at the highest quality. The show was a success and we will be using them for all future shows.

    Jon

    Full Branding Package and Responsive Website

    Painting Pixels developed our full branding package, which consisted of a new bespoke logo, responsive website and everything else in between including, letterheads, compliment slips, business cards and advertising leaflets. The designs where fresh and modern and gave us the appeal that we were going for. They listened to our requirements and delivered a high quality end product. We would recommend every time.

    Ben

    3D Explainer Animation for Trade Show

    Fantastic service and communication! We wanted to exhibit our SEO services at a large internet convention. However due to our line of work, we didn’t have many images or graphics, which would help attract attention from the passerby. We wanted a way to demonstrate our services which mainly deals with statistics, web rankings and PPC and wanted a way to show off these services in a more visual manner. We heard about the quality work that Painting Pixels does so gave them a call. They came to our studio and brainstormed some great ideas with us. They created a fantastic 3d mascot and a whole new world and a completely new way of presenting a data driven service. We are delighted with the end result and we are also very much impressed with the level of communication that we received throughout the entire process. This is a completely different style of marketing for us; but because of the high level of communication and service; we felt very well looked after. We would highly recommend.

    Ben
    SEO Positive

    3D Animations for my clients

    I have referred a number of clients to Painting Pixels and they have always delivered great work, on time and within budget. It is refreshing to have such a good team on hand to help those clients who need 3D animations as part of their marketing or promotional campaigns.

    Simone

    Bespoke Website Splash Design

    Brilliant work under a tight deadline! I am very happy with the work done by Painting Pixels. I needed to have a web presence immediately as I would have an article which was to be published and released the following day. It was late in the evening and I really needed to have a website so that people could find my contact details online. I called Painting Pixels and they promised to put up a splash page which would contain all the necessary contact details. After a quick meeting they created a splash page which was ready for me in a matter of hours. The Splash page looked great and was online straight away. I am very happy with how they helped out in this very tight deadline and delivered what I needed with great speed, efficiency and service.

    Jonathan
    Director / Fine Forests

    Logo Design for FBS

    Would Recommend Every time! I wanted a fantastic looking set logos which would both be corporate and not too corporate at the same time. Also I needed the logos to help bring all the different business services together but still make them look like they are full professional separate services but under the same company for better service and convenience. Painting pixels created a unique set of logos which looked professional and separated the business service cleverly by using different colours and a graphic feature. I am very happy with the result and out of the box thinking and would recommend them every time.

    Jamie Finch

    Interactive Real-time Car App

    Fantastic Technology and Vision! We are a company which uses that latest in modern technology and design to create our extraordinary super cars. We needed a way to demonstrate particular features and to demonstrate also how specific features like the unique door system would open. Originally we were going to go for a standard 3D animation as we did not know about the 4d technology. We searched around for many different 3d design companies and Painting Pixels quality of work caught our eye. After a detailed meeting we were delighted to learn that they can offer exactly what we actually wanted which was indeed 4D animation. They created an Application for us which allowed us to rotate our new super car with the mouse which meant that we could precisely see how the car looks from every angle. Also the 4D allows us to zoom in and see how the more intricate design features worked. We are delight to have met with Painting Pixels as they had the vision to see beyond what we asked for and offered us a better solution to our problem and so gave us exactly what we wanted. This was a fantastic use of technology and Painting Pixels did a fantastic job.

    Weasley
    Director / Draco

    Online Advert Design

    Fantastic turnaround times! We needed a handful of online advertising banners at various pixel resolutions and needed them to be done quick. After a quick phone call; Painting Pixels created many different and original designs for us. The whole process was very fast; to my delight. So very happy with the all the designs, speed and service.

    UK Toys and Games

    Bespoke, Interactive Website

    Thanks for your continued Support! We have been working with Painting Pixels for many years now. We first came in contact with them when we needed to update our website. They created a hand crafted bespoke website for us and the unique look and design appealed well to our services and worked well with the head office guidelines. We did not have a large budget however Painting Pixels offered us this full and bespoke site at discounted rate as a charitable gesture. We are delighted with the website and appreciate the great value. Painting Pixels continues to support us and maintains the domain and also hosts the website free of charge. Good honest company, we would definitely recommend them.

    Sam

    Monitor My Baby Website Re-design

    Great Design work! We needed to have our e-commerce website redesigned. We didn’t want to use a common web development company as they tend to have a specific design style. So after a quick search we found Painting Pixels. Their work and range of skills looked very impressive. They created a very attractive design template that wrapped to the design structure of our site. The design appealed well to our customer base and looks bright, clean and colourful. It is both attractive and easy to navigate and so our website continues to function fantastically but also looks good. The re- design was created very quick and the whole integration and service as a whole was very efficient and so I am very pleased with how the project turned out. We will be using them again.

    Monitor My Baby
    UK Distributions

    Logo Re-creation – Intra natura

    Quality and great value for money! We wanted to have our logo recreated in hi-resolution, having looked at painting pixels website they looked like they had the right skills to deliver the logo with great quality and speed. We were not left disappointed. They done a great job in matching accurately to the original fonts and recreated the logo perfectly. If any new projects come up we will use them again.

    Nick
    Director / Intra Natura

    Illustration of Concept Data in a Beautiful Way

    Brilliant! I needed to demonstrate a concept that I had to add to my book. I created a rough black and white hand drawn sketch but needed it to be created in to a professional illustration. Painting Pixels understood the concept clearly and produced a fine illustration, which perfectly demonstrates my concept. It’s a complicated concept and so I am delighted that they understood it so well and recreated it with fantastic quality, brilliant.

    Taghreed

    Bespoke Website Design

    Complete Dedication! We needed a new website for our Ipswich market and so approached Painting Pixels. We had seen their previous work and were very impressed. We did not have the biggest of budgets and so were unsure of the quality of website that we would get. Painting Pixels were very friendly and assured us that they would give us nothing less than a quality site and they were right. The website that we got is way better than we thought. The way it both looks and functions is perfect. We were constantly updated with the progress and knew that they were completely dedicated to producing a site that we would love. I would recommend them every time.

    Wayne

    More Industrial Explainer Animation

    Superb Demonstration Animation! Industrial cleaning is never going to be the most exciting subject but with a minimal number of drawings and technical information Painting Pixels have helped us to explain our cleaning technologies via animation to clients from across the world including companies like Shell, BP and ExxonMobil. Painting Pixels were able to ‘get inside our heads’ , take our ideas and produce very high quality animations. Their customer service and communication were also great. Would highly recommend and happy to provide references.

    Managing Director / Tube Tech International

    3D Furnace animation

    Quality 3D Design service! The animation is great we love the detail in all the 3d assets. It really clearly helps us to demonstrate our industrial cleaning process. The quality of the animation is really good and complimented by a brilliant service. It’s obvious that you have given 110% It’s amazing how effectively you can work with minimal  drawings and technical information. Again a great quality piece of work and great service, we will be using you again.

    AIF Poster Design

    Thanks for helping us out! We really appreciate your help in taking on the design work for this campaign. We love the design and have had great compliments from everyone who has seen it. It’s really eye catching and people are taking notice of the campaign. Thanks again for helping us out.

    Ahad

    Logo Design – Your First Motor

    First Class Job! We needed a cool new logo but didn’t really know what we wanted. We looked around at many different design companies and their portfolio and range of work was very uninspired. We came across Painting Pixels and loved their work and range of design disciplines. We did not give them a design brief but instead just explained what the company does, the whole process was very quick and hassle free. They came up with this eye catching and memorable logo which we love. We are very happy with the speed and quality and would highly recommend.

    Jamie

    3D Dredging animation

    Way better than we had imagined! We needed a 3D animation which would clearly demonstrate a unique dredging process and wanted to showcase this at an exhibition. We called Painting Pixels to help make our animation. We did not at first realise that their offices were based three hours drive away, however we had no problems with dealing with a company that was not local to us. They were very flexible in meeting our requirements and clear in their approach. They constantly updated us on every stage of the process and the end product was way better than we had imagined. We had many comments at the exhibition regarding the quality of the animation and so we are very happy to have worked with Painting Pixels and will most definitely be using them again.

    Jayne
    Land and Water

    3D Industrial Animation

    With a very tight budget Painting Pixels were able to produce a top quality 3D animation in a short timeframe. Very pleased with the outcome and the interaction with Painting Pixels personnel. Will return to them without hesitation for our next project.

    Marketing Manager / Tube Tech International

    3D Paediatric Animation

    They gave more than expected! I have to say, I am very pleased with the outcome of this project. I’m no expert in the field of 3D animation but I knew that the budget that I had for this project was not very big. However Painting Pixels were very kind to take on the project and I am so impressed and absolutely blown away by the quality and effort that they have put in. I will be using them again and recommend them to everyone.

    Mike
    Director