General Terms and Conditions

Painting Pixels Ltd Terms and Conditions

Please Note: These Terms and conditions may be subject to change. Where such changes affect a client directly, they will be notified in advance.

1) The following terms of business apply to all contracts between Painting Pixels Ltd and their Clients. The signing of any proposal sent by Painting Pixels Ltd will thus make the individual, team or company a client of Painting Pixels Ltd. The signing of the proposal also signifies the acceptance of the outlined proposal and the acceptance of the Painting Pixels Terms and Conditions. – In times were a proposal has not been signed and you have verbally agreed for  a project to start or have made a payment to allow us to begin work; then from that point the project is live and you have acknowledged that you have fully read and understood all of our terms and conditions and have fully agreed to them.

Fees & Invoicing

2) Where the fees payable to Painting Pixels Ltd are £3,000 or more, we will invoice you in two staged payments. The first 50% of the agreed fee for the project will be invoiced on commission of the project. The remaining balance of 50% of the agreed fee, plus any additional costs outstanding (including, costs due to changes to the initial project brief, under terms 5, 11, 12, 14, 15, 20 and 25) will be charged on completion of the project. Such costs will either be included in the second invoice or will be invoiced separately.

3) Where the fees payable do not exceed £3,000 the full (100%) amount will be invoiced on commissioning the project. Outstanding costs (including, costs due to changes to the initial project brief, under terms 4, 10, 11, 13, 14, 21 and 24) will be invoiced on completion of the project.

4) The fees exclude VAT, which will be charged as applicable.

5) Painting Pixels Ltd will charge for supplementary expenses such as hotel, travel and subsistence costs where it is deemed to be an unreasonable amount, which will be judged on a case by case basis. However we will take no action nor will the client be charged without prior approval. A handling charge of 10% will be made on all expenses.

6) On fees not exceeding £3,000 a payment of each invoice is due from you immediately. On fees over £3,000 a payment for the remaining 50% due immediately upon completion of the project. Painting Pixels Ltd will be entitled to charge interest on all sums outstanding thereafter at a rate of 4% per month calculated on a daily basis payable from the invoice date until the date of payment of the outstanding amount in full.

7) All payments must be made in sterling unless otherwise agreed by Painting Pixels Ltd. For all non-sterling payments an administrative charge may be made.

8) Any quotation for a project made by Painting Pixels Ltd will remain valid for up to 14 days. Any revisions of existing or new proposals will invalidate all prior proposals at the time of writing.

9) Painting Pixels Ltd reserves the right to adjust the fees and the date of completion of the project in the event that the project proposal is altered after the project is commissioned.

Confirmation, cancellation & termination

10) Painting Pixels Ltd requires the signing of the proposal before beginning work on any project. Once the proposal has been signed, then the cancellation charges set out below will apply.

11) If a contract is cancelled at any point from the time of acceptance of the proposal an additional fee of 50% has to be paid on top of the initial fee, which would have been paid to Painting Pixels Ltd immediately on acceptance of the proposal and before any worked had commenced. Also any work produced will stay with Painting Pixels Ltd and not be handed over to the Client.

In situations where Painting Pixels Ltd are required to cancel any approved projects, the client will be notified within 21 working days of actual commencement of the working project. If this happens the client will be issued a full refund but all produced work will remain the property of Painting Pixels Ltd

Client must review and approve specific stages as specified.  After written approval Painting Pixels Ltd will continue until in the same manner until next approval stage.  Painting Pixels Ltd cannot be held liable for re-work if client does not approve these various stages. Any subsequent delays resulting from a client’s lack of timely approval may incur re-work, which will incur additional charges.

12) Either of us may terminate this agreement at any time by written notice to the other if the other goes into liquidation, makes a voluntary arrangement with its creditors or has a receiver or administrator appointed over all or part of its business. And any Prior payments will not be refunded and all work will remain property of Painting Pixels Ltd

Cost assumptions

13) The fees quoted are estimated according to specific project requirements, the agreed timescale and any assumptions detailed in the proposal. If the timescale, project objectives or requirements or research approach or the assumptions on which the quote is based change in any way, Painting Pixels Ltd reserves the right to review the agreed fee and charge for any additional work that has resulted from changes.

14) Painting Pixels Ltd cannot accept responsibility for delays caused by weather, transport difficulties, industrial action or any other circumstances beyond its control.

15) The fees include an electronic copy of all final work produced by Painting Pixels Ltd. All additional costs incurred resulting from such additional services for printouts of posters or leaflets will be included in a final or separate invoice.

16) The cost of stimulus material or colour copies of stimulus material will be charged at cost.

Working practice

17) Painting Pixels Ltd observes the Code of Practice of the design of excellence.

18) In providing the services, we will comply with the Data Protection Act 1998 and any other relevant secondary legislation. We gain respondents’ permission to use recordings for research purposes only, not for use in external promotions or in the public domain.

19) The identity of personal records and data pertaining to persons who take part in projects are confidential information and will not be revealed to clients or any third party.

20) Except in respect of death or personal injury, Painting Pixels Ltd shall not be liable to you by reason of any representation.

21) In line with standard practice, in the event that you request proposals from four or more agencies a fee of £100 may be charged to you by us. This will be credited against the project fee if Painting Pixels Ltd proposal is accepted.

22) You will supply at your expense, all agreed documents or other materials, and all necessary data or other information relating to the project (and ensure the accuracy of the same), within sufficient time to enable us to carry out the project in accordance with the proposal.

23) Any changes or additions to the project, must be agreed in writing by us.

24) Upon commencement of the project, you will be responsible for the insurance of any product samples or stimulus material used in the research against accidental loss or damage, until the date of their disposal or return to you in accordance with this term. Painting Pixels Ltd may dispose of all materials supplied by you after six months following completion of a project, unless you request their return, at your expense, in writing.

25) Painting Pixels Ltd will keep all documents including images, videos and the final product also electronic copies of the proposal for one year from project after which may be destroyed.

International work

26) Fees that include foreign work costs are based on the exchange rates prevailing between sterling and the currencies of the applicable countries on the specified date. Painting Pixels Ltd reserves the right to adjust the final fee in line with any rate fluctuations during the course of the project.

Copyright and confidentiality

27) The copyright and all other intellectual property rights whatsoever in any work produced by us for you during the project including graphics, renders, video’s, website’s, 3D animations, 3D character models and any other materials whether vested, contingent or future shall belong to us absolutely at all times. Unless otherwise agreed and full project payments are made to Painting Pixels Ltd.

28) You warrant that any material or information supplied by you and its use by us, will not infringe the copyright or other intellectual property rights of any third party, and you will indemnify us against any loss, damages, costs, expenses or other claims arising from any such infringement.

29) Painting Pixels Ltd undertakes to keep confidential and not disclose to any other person (except in the proper performance of duties) either during or after the termination of this contract any information whatsoever relating to your business or any trade secrets or make use of the same in any manner which might be prejudicial to your interests.

30) You undertake to keep confidential and not disclose to any other person either during or after the termination of this contract any information whatsoever relating to our business, any proposals, methodologies and debrief documentation or other information supplied by us during or before the project, or make use of the same in any manner which might be prejudicial to our interests.

31) Any and all work produced by Painting Pixels Ltd cannot be published, used or quoted elsewhere, without our prior written approval and provided that the works are attributed to Painting Pixels Ltd.


32) English law governs the agreement between us and you agree to submit to the non-exclusive jurisdiction of the English courts.

33) These terms, together with the proposal and proposal confirmation, constitute the entire agreement between us, supersede any previous agreements or understandings and all other terms, express or implied by statute or otherwise are excluded to the fullest extent permitted by law.

34) A notice required to be served on either of us under these terms shall be in writing addressed to the other at its registered office or principal place of business or such other address as may have been notified to the party giving notice pursuant to this term.

35) No failure or delay by us to exercise any of our rights under the agreement shall be deemed to be a waiver of that right, and no waiver of any breach of the agreement shall be considered as a waiver of any subsequent breach of the same or any other provision.

36) If any provision of these terms is held by any court or other competent authority to be invalid or unenforceable in whole or in part, the validity of these terms and the remainder of the provision in question shall not be affected.

Trademark and Rights

37) The Painting Pixels Ltd robotic butterfly logo and Painting Pixels logo text are trademarks and copyright of the Painting Pixels Ltd Company and cannot be copied or imitated in any manner. The Painting Pixels Ltd website and every piece of content on the Painting Pixels Ltd website belongs to Painting Pixels Ltd and cannot be copied, reproduced, distributed, sold or imitated in any shape or form.

38) Any and all work produced by Painting Pixels Ltd, belongs to Painting Pixels Ltd. Painting Pixels Ltd can use any and all work produced in any desired manner including advertising, promotions, use on portfolio and show reel and throughout their website and other digital domains in any desired manner and any desired purpose without any restrictions. Painting Pixels Ltd can also use any and all content for both digital and print use for any desired purpose and in any desired manner without any restrictions, unless otherwise agreed mutually by Painting Pixels Ltd and the Client.

39) Any work produced by Painting Pixels Ltd, of which some or all may be of a sensitive nature must be outlined and agreed on beforehand and any NDA documents must be drawn up and signed beforehand also; otherwise term 38applies to all work produced. If the appropriate documents are not presented and signed beforehand, Painting Pixels Ltd will not take responsibility for any infringement, damage to patents or any other damage or loss of earnings incurred.

40) Any work in progress handed to the client for the purpose of approval cannot be used by the client in any manner, nor can it be sold or distributed. The work also cannot be edited or altered by any other individual or company other than Painting Pixels Ltd.

41) Any Finalised work handed over to the client can only be used in the initial intended manner outlined in the proposal. The work cannot be sold or distributed by the client nor can it be worked on or altered by any other individual or company other than Painting Pixels Ltd. Any work produced by Painting Pixels Ltd, where the intention is for selling and distributing must be first outlined in writing and agreed to by both the client and Painting Pixels Ltd.

42) Any tutorials, hints, tips and resources that are used, watched and read from the Painting Pixels Ltd and partners websites including any other external sources where Painting Pixels Ltd content may appear must only be used if full acknowledgment is given to Painting Pixels Ltd, by means of back linking, mentioning and publishing Painting Pixels Ltd in the credits.


43) Customers are responsible for their own website and database backups. Upon completion of a website the client may be provided with a copy of all website and database files if requested. It is their responsibility to then make any backups in the future to preserve changes that may have been made. We can make backups upon request and supply the new files for a charge. Prices will depend upon the size of the backup. Once a project has reached completion Painting Pixels may not be in possession of any offline backups. It is therefore for your own benefit and security that you keep backups yourself. File recovery may rarely be possible for a fee.

44) Customers are responsible for all email backups for all mail boxes even if Painting Pixels hosts the email boxes. Painting Pixels Ltd may not hold copies or have authorisation to backup or store your emails offline so you are responsible for all online and offline email backups at all times.

45) SEO, Search engine optimisation. Whilst Painting Pixels Ltd makes every effort to bring all provided keywords on to page one of Google, we do not make any guarantees of this success. We only optimise for Google, however optimisation of other search engines can be requested but may incur additional fees.

46) Please note we do not permanently archive or store your project data so please ensure you provide us with a storage divide for us to transfer your data and give you a copy. We may delete our data as and when we need storage space so there is no given time for how long we hold your data now matter how old or new the project maybe.

  • Contact us

  • Multimedia Animation

    We are extremely happy with the excellent animation that the team at Painting Pixels have created for EPBA – European Portable Battery Association. They worked with us every step of the way from providing guidance to the script writing to the final production. We will be using Painting Pixels for future projects and highly recommend them.”


    2D Animated Compliance Explainer

    ‘Working with the team at Painting Pixels was a very pleasant experience. They are very talented in their trade and helped guide us through the full animated production process. We worked with them from start to finish from the very first draft script, all the way through full animated production and to the final output. They were very flexible with our changes and patient for feedback. They delivered the project to the promised time and budget. We would happily use Painting Pixels again and would also highly recommend them to anyone wishing to showcase any product, service or idea”


    2D Explainer Animations for Kellen

    We worked with Painting Pixels on a couple of animated videos for one of our clients and were more than happy with the final result! Ali and his team were very easy to deal with, they responded very promptly and always came back with good suggestions and solutions to our issues. I wouldn’t hesitate to use their services again.

    Raquel Ponte Costa
    Senior Association Manager / Kellen

    Fun 2D Animation for J and L Recruitment

    I am really delighted to have discovered Painting Pixels. I did ponder as to what service I could expect having noted that your company seemed to be the only one offering such services within the Ipswich area. I cannot advise enough on how pleased and impressed I was with the service and end-product of which you provided. You have created a stunning, fun and engaging animation for us to throw out on the internet to help promote our services, and allowing us to engage better with our desired market and proving our understanding into the industry we work. Your creative thinking inside and outside the box has taken a subject matter that isn’t really associated with Jun and colour, to something that is interesting and exciting to watch and learn about. Based on how this animation has turned out, we will be creating more additional detailed animations based on particular segments and will definitely be using Painting Pixels again. I’m really happy with the result and would recommend using Painting Pixels for everything creative!

    J and L Recruitment

    Website Design

    Working with Painting Pixels was a fantastic and stress-free process. I had a very tight budget but they still managed to create an amazing looking website for me. It has all the features that I want and is easy to manage and update. They were very clear with everything they were doing and gave great advice on making the website function as intended going forward. I still contact them if I get stuck when updating my website and they are always friendly and helpful.


    Website and Video Production

    It’s wonderful working with Painting Pixels and watching my projects come to life. They have worked side by side with us over many years and produced many design assets including, high-quality information leaflets, responsive website and many video productions, which our patients find very helpful. They are good listeners and have a very professional service. We will continue to use them for all future projects.


    Bespoke 3D Logo Design

    I needed a logo created for my new company. I didn’t want just any old bog standard 2D logo from your everyday graphic designers. I needed a premium 3D logo, which had great detail and depth. I contacted Painting Pixels as I could tell they are experts in 3D. It was coming to the Christmas break and wanted to get the logo complete. They managed to fit my logo in to their schedule and even came back into the studio on Christmas eve to make some final adjustments. They created a fantastic looking 3D logo, which I can now use everywhere and it has the potential to be animated in the future. They went above and beyond and I’m extremely happy with the service and final product.

    Director / UV8

    3D Animation for Video Production

    We’ve been working with Painting Pixels for many years now and they are our go to place for all things design and animation. We use them all the time for their expertise in 3D animation and motion graphics. If you need any kind of high quality design and animation give Painting Pixels a call; we did and never looked back.

    Director / Summer isle

    3D Stereoscopic Animation

    Wow what a find Panting Pixels where! They helped us put on the World’s Biggest Panto; with eye popping 3D Stereoscopic graphics. They were an exciting and creative bunch to work with and went above and beyond to deliver us additional content at the highest quality. The show was a success and we will be using them for all future shows.


    Full Branding Package and Responsive Website

    Painting Pixels developed our full branding package, which consisted of a new bespoke logo, responsive website and everything else in between including, letterheads, compliment slips, business cards and advertising leaflets. The designs where fresh and modern and gave us the appeal that we were going for. They listened to our requirements and delivered a high quality end product. We would recommend every time.


    3D Explainer Animation for Trade Show

    Fantastic service and communication! We wanted to exhibit our SEO services at a large internet convention. However due to our line of work, we didn’t have many images or graphics, which would help attract attention from the passerby. We wanted a way to demonstrate our services which mainly deals with statistics, web rankings and PPC and wanted a way to show off these services in a more visual manner. We heard about the quality work that Painting Pixels does so gave them a call. They came to our studio and brainstormed some great ideas with us. They created a fantastic 3d mascot and a whole new world and a completely new way of presenting a data driven service. We are delighted with the end result and we are also very much impressed with the level of communication that we received throughout the entire process. This is a completely different style of marketing for us; but because of the high level of communication and service; we felt very well looked after. We would highly recommend.

    SEO Positive

    3D Animations for my clients

    I have referred a number of clients to Painting Pixels and they have always delivered great work, on time and within budget. It is refreshing to have such a good team on hand to help those clients who need 3D animations as part of their marketing or promotional campaigns.


    Bespoke Website Splash Design

    Brilliant work under a tight deadline! I am very happy with the work done by Painting Pixels. I needed to have a web presence immediately as I would have an article which was to be published and released the following day. It was late in the evening and I really needed to have a website so that people could find my contact details online. I called Painting Pixels and they promised to put up a splash page which would contain all the necessary contact details. After a quick meeting they created a splash page which was ready for me in a matter of hours. The Splash page looked great and was online straight away. I am very happy with how they helped out in this very tight deadline and delivered what I needed with great speed, efficiency and service.

    Director / Fine Forests

    Logo Design for FBS

    Would Recommend Every time! I wanted a fantastic looking set logos which would both be corporate and not too corporate at the same time. Also I needed the logos to help bring all the different business services together but still make them look like they are full professional separate services but under the same company for better service and convenience. Painting pixels created a unique set of logos which looked professional and separated the business service cleverly by using different colours and a graphic feature. I am very happy with the result and out of the box thinking and would recommend them every time.

    Jamie Finch

    Interactive Real-time Car App

    Fantastic Technology and Vision! We are a company which uses that latest in modern technology and design to create our extraordinary super cars. We needed a way to demonstrate particular features and to demonstrate also how specific features like the unique door system would open. Originally we were going to go for a standard 3D animation as we did not know about the 4d technology. We searched around for many different 3d design companies and Painting Pixels quality of work caught our eye. After a detailed meeting we were delighted to learn that they can offer exactly what we actually wanted which was indeed 4D animation. They created an Application for us which allowed us to rotate our new super car with the mouse which meant that we could precisely see how the car looks from every angle. Also the 4D allows us to zoom in and see how the more intricate design features worked. We are delight to have met with Painting Pixels as they had the vision to see beyond what we asked for and offered us a better solution to our problem and so gave us exactly what we wanted. This was a fantastic use of technology and Painting Pixels did a fantastic job.

    Director / Draco

    Online Advert Design

    Fantastic turnaround times! We needed a handful of online advertising banners at various pixel resolutions and needed them to be done quick. After a quick phone call; Painting Pixels created many different and original designs for us. The whole process was very fast; to my delight. So very happy with the all the designs, speed and service.

    UK Toys and Games

    Bespoke, Interactive Website

    Thanks for your continued Support! We have been working with Painting Pixels for many years now. We first came in contact with them when we needed to update our website. They created a hand crafted bespoke website for us and the unique look and design appealed well to our services and worked well with the head office guidelines. We did not have a large budget however Painting Pixels offered us this full and bespoke site at discounted rate as a charitable gesture. We are delighted with the website and appreciate the great value. Painting Pixels continues to support us and maintains the domain and also hosts the website free of charge. Good honest company, we would definitely recommend them.


    Monitor My Baby Website Re-design

    Great Design work! We needed to have our e-commerce website redesigned. We didn’t want to use a common web development company as they tend to have a specific design style. So after a quick search we found Painting Pixels. Their work and range of skills looked very impressive. They created a very attractive design template that wrapped to the design structure of our site. The design appealed well to our customer base and looks bright, clean and colourful. It is both attractive and easy to navigate and so our website continues to function fantastically but also looks good. The re- design was created very quick and the whole integration and service as a whole was very efficient and so I am very pleased with how the project turned out. We will be using them again.

    Monitor My Baby
    UK Distributions

    Logo Re-creation – Intra natura

    Quality and great value for money! We wanted to have our logo recreated in hi-resolution, having looked at painting pixels website they looked like they had the right skills to deliver the logo with great quality and speed. We were not left disappointed. They done a great job in matching accurately to the original fonts and recreated the logo perfectly. If any new projects come up we will use them again.

    Director / Intra Natura

    Illustration of Concept Data in a Beautiful Way

    Brilliant! I needed to demonstrate a concept that I had to add to my book. I created a rough black and white hand drawn sketch but needed it to be created in to a professional illustration. Painting Pixels understood the concept clearly and produced a fine illustration, which perfectly demonstrates my concept. It’s a complicated concept and so I am delighted that they understood it so well and recreated it with fantastic quality, brilliant.


    Bespoke Website Design

    Complete Dedication! We needed a new website for our Ipswich market and so approached Painting Pixels. We had seen their previous work and were very impressed. We did not have the biggest of budgets and so were unsure of the quality of website that we would get. Painting Pixels were very friendly and assured us that they would give us nothing less than a quality site and they were right. The website that we got is way better than we thought. The way it both looks and functions is perfect. We were constantly updated with the progress and knew that they were completely dedicated to producing a site that we would love. I would recommend them every time.


    More Industrial Explainer Animation

    Superb Demonstration Animation! Industrial cleaning is never going to be the most exciting subject but with a minimal number of drawings and technical information Painting Pixels have helped us to explain our cleaning technologies via animation to clients from across the world including companies like Shell, BP and ExxonMobil. Painting Pixels were able to ‘get inside our heads’ , take our ideas and produce very high quality animations. Their customer service and communication were also great. Would highly recommend and happy to provide references.

    Managing Director / Tube Tech International

    3D Furnace animation

    Quality 3D Design service! The animation is great we love the detail in all the 3d assets. It really clearly helps us to demonstrate our industrial cleaning process. The quality of the animation is really good and complimented by a brilliant service. It’s obvious that you have given 110% It’s amazing how effectively you can work with minimal  drawings and technical information. Again a great quality piece of work and great service, we will be using you again.

    AIF Poster Design

    Thanks for helping us out! We really appreciate your help in taking on the design work for this campaign. We love the design and have had great compliments from everyone who has seen it. It’s really eye catching and people are taking notice of the campaign. Thanks again for helping us out.


    Logo Design – Your First Motor

    First Class Job! We needed a cool new logo but didn’t really know what we wanted. We looked around at many different design companies and their portfolio and range of work was very uninspired. We came across Painting Pixels and loved their work and range of design disciplines. We did not give them a design brief but instead just explained what the company does, the whole process was very quick and hassle free. They came up with this eye catching and memorable logo which we love. We are very happy with the speed and quality and would highly recommend.


    3D Dredging animation

    Way better than we had imagined! We needed a 3D animation which would clearly demonstrate a unique dredging process and wanted to showcase this at an exhibition. We called Painting Pixels to help make our animation. We did not at first realise that their offices were based three hours drive away, however we had no problems with dealing with a company that was not local to us. They were very flexible in meeting our requirements and clear in their approach. They constantly updated us on every stage of the process and the end product was way better than we had imagined. We had many comments at the exhibition regarding the quality of the animation and so we are very happy to have worked with Painting Pixels and will most definitely be using them again.

    Land and Water

    3D Industrial Animation

    With a very tight budget Painting Pixels were able to produce a top quality 3D animation in a short timeframe. Very pleased with the outcome and the interaction with Painting Pixels personnel. Will return to them without hesitation for our next project.

    Marketing Manager / Tube Tech International

    3D Paediatric Animation

    They gave more than expected! I have to say, I am very pleased with the outcome of this project. I’m no expert in the field of 3D animation but I knew that the budget that I had for this project was not very big. However Painting Pixels were very kind to take on the project and I am so impressed and absolutely blown away by the quality and effort that they have put in. I will be using them again and recommend them to everyone.